Shipping & Delivery

At HousePet, we want your shopping experience to be simple and transparent. Below you’ll find important information about how we process and deliver orders.

Free Standard Delivery

HousePet offers free standard delivery on every order. No minimum purchase is required.

Order Processing

Orders typically require processing before shipment. Processing times may vary depending on the product, order volume, weekends, holidays, and other circumstances.

Once your order has shipped, tracking information will be provided when available.

Estimated Delivery Times

Delivery times vary depending on the product, destination, carrier, and other factors outside our direct control.

Many of our products shipped within the United States are expected to arrive within approximately 3–8 business days after shipment, but this is an estimate and not a guaranteed delivery date.

The delivery estimate shown during checkout or provided with your order should be treated as an estimate.

Order Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

If you have questions about your shipment, contact us at info@housepet.store and include your order number.

Multiple Packages

Products in the same order may occasionally be shipped separately. If this happens, you may receive more than one package or tracking number for the same order.

There is no additional standard shipping charge when an order is divided into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us at info@housepet.store as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Delays

Delivery may occasionally be affected by carrier delays, severe weather, holidays, high shipping volumes, address issues, or other circumstances outside our reasonable control.

If your package appears significantly delayed, please contact us so we can review the available tracking information and assist where possible.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact us at info@housepet.store as soon as possible.

Please include your order number and, when applicable, clear photographs showing the issue.

Eligible claims will be handled in accordance with our Returns & Refund Policy and applicable consumer rights.