About us
Everything Your Pet Will Love
At HousePet, we believe pets deserve comfort, care, and a little extra joy every day. We bring together useful, fun, and thoughtfully selected products for pets and the people who love them.
Our Mission
Our mission is simple: make shopping for your pet easy and enjoyable. We carefully select practical products that help make everyday life with your furry friends happier, easier, and more comfortable..
Friendly Customer Support
Questions about a product or your order? We’re here to help. From choosing the right item to checking your delivery, HousePet is committed to providing friendly and reliable customer support.
Free Delivery, Every Order
At HousePet, there are no minimums needed to enjoy free delivery. Every product in our store includes free standard delivery, so you can shop for your pet without worrying about extra shipping costs at checkout.
Great Value, Happy Pets
We search for useful pet products at prices that make sense. From everyday essentials to clever accessories and playful finds, HousePet makes it easier to discover something special for the pets you love.
FAQs
We offer free standard delivery on every product, with no minimum purchase required. Available delivery methods and estimated delivery times may vary depending on the product and destination.
Yes. Once tracking information becomes available, we’ll provide it so you can follow your order’s journey. Tracking may take a short time to update after your order has been processed.
Delivery times vary depending on the product, fulfillment location, destination, and shipping carrier. Please check the estimated delivery information provided for your order. International or unexpected carrier delays may occasionally occur.
You can contact the HousePet team at info@housepet.store. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Yes. HousePet may occasionally offer special promotions, discounts, bundles, and limited-time offers. Check our website regularly or subscribe to our emails to discover current offers.
Contact us as soon as possible after placing your order. We will try to cancel it before processing begins, but cancellation cannot be guaranteed once an order has entered fulfillment or has shipped.
Please contact us with your order number and clear photos or video showing the problem. We’ll review the issue and, when eligible under our policy, arrange an appropriate replacement, refund, or other resolution.
We generally don’t accept returns for change of mind or ordering mistakes. Damaged, defective, incorrect, missing, or qualifying undelivered items may be eligible for a resolution under our Refund, Return & Replacement Policy.
We work with third-party suppliers and fulfillment partners, so products may ship from different fulfillment locations depending on availability and destination.
Payments are processed through secure third-party payment providers. HousePet does not need to directly store your complete payment card details when they are securely handled by our payment processor.
