Refund, Return & Replacement Policy

Last Updated: October 5, 2026

At HousePet, operated by GlowivitaUSA LLC, we want customers to receive the products they ordered in satisfactory condition.

Because many of our products are fulfilled and shipped directly by third-party suppliers and fulfillment partners, including CJdropshipping, we generally do not accept returns or provide refunds for change-of-mind purchases, buyer’s remorse, or ordering mistakes.

This policy explains when a refund, replacement, or other resolution may be available.

Returns

Unless required by applicable law, HousePet does not accept returns simply because a customer changes their mind, no longer wants the product, or ordered the wrong product, size, color, variant, or quantity.

Please review product descriptions, measurements, compatibility information, colors, sizes, shipping information, and your delivery address carefully before placing an order.

Do not return any product to the address shown on a shipping package without first contacting HousePet.

Our suppliers and fulfillment partners may use different warehouses and return facilities. Products returned without authorization may not be received or eligible for a refund.

Damaged or Defective Products

If your product arrives materially damaged or defective, please contact us as soon as possible and no later than 30 days after delivery.

Please email info@housepet.store and provide:

Your order number
Your full name
A description of the problem
Clear photographs of the product and packaging
A video showing the problem when photographs are insufficient

We may request additional photographs, video, packaging information, shipping labels, or other evidence necessary to investigate the claim with our supplier or shipping provider.

If the claim is approved, HousePet may, as appropriate, provide a replacement, full refund, partial refund, or another reasonable resolution, depending on the circumstances.

You should retain the product and its original packaging until we confirm that your claim has been resolved.

Incorrect Products

If you receive a product that is materially different from the product you ordered, please contact us at info@housepet.store as soon as possible.

Include your order number and clear photographs showing the product received, its packaging, and shipping label.

If we confirm that an incorrect product was sent, we may provide a replacement or refund, as appropriate.

Missing Items

If your order arrives with one or more items or essential components missing, please contact us at info@housepet.store.

Please provide your order number, photographs of everything received, the packaging, and any other information reasonably requested.

Depending on the circumstances, we may send the missing item or component, provide a replacement, issue a partial or full refund, or provide another appropriate resolution.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.

A package is not automatically considered lost merely because it is delayed.

We may review tracking information and contact the applicable supplier, fulfillment provider, or shipping carrier before determining whether a refund or replacement is appropriate.

In some cases, we may request documentation from the local postal service or shipping carrier confirming that the package was not delivered.

If the shipment is confirmed to be lost or otherwise qualifies for compensation under the applicable fulfillment or carrier policy, HousePet may provide a replacement or refund.

Packages Marked as Delivered

If tracking information shows that an order was delivered but you cannot locate the package, please first:

Check around the delivery location
Check with other members of your household
Check with neighbors where appropriate
Check with building management or reception where applicable
Contact the shipping carrier or local postal service

HousePet does not automatically provide a refund solely because a customer reports that a package is missing when carrier tracking confirms delivery.

We may request official confirmation from the carrier or postal service that the package was not successfully delivered before approving a claim.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

HousePet is not responsible for losses, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer, to the extent permitted by applicable law.

If you discover an address error, contact info@housepet.store immediately.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Order Cancellations

Orders begin processing shortly after they are placed.

You may request cancellation by contacting info@housepet.store immediately after ordering.

We will attempt to cancel the order, but cancellation is not guaranteed once fulfillment or processing has begun.

If an order has already been processed, prepared, customized, or shipped, it may no longer be eligible for cancellation.

Change of Mind and Buyer’s Remorse

Unless otherwise required by applicable law, we do not provide refunds or accept returns because:

You changed your mind
You no longer want or need the product
You found the product elsewhere at a lower price
You ordered the wrong item
You selected the wrong size, color, model, or variant
You ordered the wrong quantity
You provided an incorrect shipping address
You refused delivery without authorization
You failed to collect the package from the carrier or local postal facility

Please carefully review your order before completing checkout.

Minor Differences

Product colors may appear slightly different depending on lighting, photography, manufacturing batches, and the display settings of your device.

Minor variations that do not materially affect the product’s functionality or substantially differ from its description generally do not qualify as defects.

This does not limit your rights where a product is materially different from its description or where applicable law provides otherwise.

Return Authorization

In the uncommon situation where HousePet determines that a physical return is necessary, you must contact us and receive return instructions before sending the product anywhere.

Do not send products to GlowivitaUSA LLC’s registered office, business mailing address, or an address appearing on the original package unless HousePet specifically instructs you in writing to do so.

The correct return location may differ depending on the product, supplier, and fulfillment warehouse.

Unauthorized returns may not be eligible for reimbursement.

Return Shipping Costs

Where a return is authorized because HousePet or its fulfillment provider sent a materially incorrect, defective, or damaged product, we will determine the appropriate resolution and, where applicable, provide instructions regarding return shipping.

Where a return is accepted for another reason, the customer may be responsible for return shipping costs to the extent permitted by applicable law.

We will tell you whether return shipping is your responsibility before you send the product.

Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

After a refund is issued, your bank or payment provider may require additional time to post the credit to your account. Processing times vary by financial institution.

Original shipping charges and other costs may be non-refundable except where required by law or where HousePet determines otherwise.

Chargebacks and Payment Disputes

If you experience a problem with an order, please contact us at info@housepet.store first so that we have an opportunity to investigate and resolve the issue.

Nothing in this section prevents you from exercising any rights available to you through your payment provider or applicable law.

Exceptions Required by Law

Nothing in this Refund, Return & Replacement Policy is intended to exclude, restrict, or waive any consumer right that cannot lawfully be excluded or waived.

If applicable law provides you with rights greater than those stated in this policy, those statutory rights will apply.

Policy Abuse and Fraud

HousePet reserves the right to investigate refund, replacement, and delivery claims for suspected fraud or abuse.

Providing false information, manipulated evidence, or making fraudulent claims may result in the denial of a claim and other appropriate action, subject to applicable law.

Contact Us

If there is a problem with your order or you need to request a refund or replacement, please contact:

HousePet
Operated by GlowivitaUSA LLC
Wyoming, United States
Website: https://housepet.store
Email: info@housepet.store

Please include your order number and all relevant photographs, videos, and supporting information so that we can investigate your request as quickly as possible.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.